In order to return your product for an exchange or refund, you must first contact your Monnit sales representative and request a return merchandise authorization (RMA) number. You can reach your sales representative at 801-561-5555.
You can view Monnit's Return Policy Below.
|Acceptance & Returns
No packages will be accepted without the RMA number clearly marked on the outside of the package. After inspecting and testing, we will return your product, or its replacement using the same shipping method used to ship the product to Monnit within 30 days. In your package, please include a daytime telephone number and a brief explanation of the problem.
Return Merchandise Authorization (RMA) Policy
Shipments are deemed to have been accepted by the buyer upon receipt of shipment. All shipping discrepancies must be reported to Monnit Corp within three (3) business days of receipt of shipment. Returns are subject to a 15% restocking fee of the invoiced amount (excluding taxes, duties and shipping) or a minimum $50. To qualify for a refund or credit (excluding shipping, duties and taxes) buyer must contact Monnit in writing (via e-mail or post) within 30 days for a Return Merchandise Authorization (RMA).
Requests for an RMA after 30-days will be evaluated on a case-by-case basis and subject to management approval. Requests for any warranty work or product exchanges require an RMA. All product returns must comply with Monnit's RMA policies. Custom products, customized products, modifications to standard products, and products altered by the customer are not eligible for return. All returns must be shipped (at buyer's expense) to Monnit's distribution center in Utah as provided in the RMA policies provided by Monnit. There is no refund on shipping and handling charges.
- Product must be in its original packaging.
- Product must be returned via a shipper that provides buyer with a shipment tracking number (i.e. FedEx, UPS, DHL).
- A valid RMA number must accompany the return and be visible on the outside of the returned package. Returns without an RMA number will be rejected and returned at buyer's expense.
- Product being returned within the initial 30 day period for refund or credit must be complete. Failure to return all product will result in a partial refund or credit.
To request an RMA number, please contact a customer service representative at 801-561-5555 or send an email to firstname.lastname@example.org.
Shipping Address for Returns
Attn: (RMA #)
3400 South West Temple
South Salt Lake, UT 84115
Last Updated: October 25, 2016