Keywords: Troubleshooting, Using Monnit Sensors
Troubleshooting Steps for a Sensor Not Coming Online
Check battery.
Check if sensor is in the “On” position.
Check the distance from sensor to gateway:
Check that the sensor RF is compatible with the gateway RF.
Check that the sensor firmware version is compatible with the gateway’s version.
Check that gateway is turned on.
Check that sensor has been added to the network and the gateway’s sensor list:
In iMonnit:
In Express:
1. Click the "Sensors" tab.
If the sensors have been added to iMonnit Express, but are still not checking in:
For USB Gateway in iMonnit Express
For Ethernet Gateway in iMonnit Express
If the sensor still doesn’t come online, please contact support via chat online, email to support@monnit.com or by phone, 1-801-561-5555.