Actions - How the Acknowledgement Mode Feature Works

Actions in iMonnit Online include a feature that will stop sending you alerts when a condition you are monitoring returns to normal. If you have set up an Action to be triggered and desire this alert to stop after the condition returns to normal, you can enable the Auto Acknowledge feature in the Action configuration by toggling the Acknowledgement Mode setting to Auto.
Note: This feature is enabled by default.

Configuring Auto Acknowledge

To toggle the Auto Acknowledge feature, access the Advanced Settings of your Action:

  • Log into iMonnit Online
  • Select Actions in the main navigation menu
  • Select an Action
  • Select the Actions tab of the Action
  • If you are not already showing Advanced Settings, select the Advanced Settings button to expose the Advanced Settings
  • You can toggle Acknowledgement Mode to Auto or Manual
    Auto Acknowledge

What Auto Acknowledge does

To summarize, setting the Acknowledgement Mode to Auto makes it so you are no longer alerted once the triggering condition returns to normal. For example, if you have an Open/Closed sensor configured to trigger an Action when it reports an Open reading, the alert will trigger once the Open reading is displayed in the iMonnit Online Portal. You will continue to receive repeat alerts on the Snooze timer (default is 60 minutes) as long as the triggering conditions remain (in this case as long as the sensor continues to report Open). But once the sensor reports a Closed reading, the Action will be Disarmed and Rearmed so it is ready to trigger the next time is sees a triggering condition.

Setting Acknowledgement Mode to Manual

In some scenarios, you may want to require all alerts to be manually acknowledged. In other words, you may want to require the triggering condition be acknowledged even if the condition returns to normal. In other words, if you wish to require an individual to acknowledge that a triggering condition occurred in order to stop the repeat alerting on the Snooze timer, you would want to set the Acknowledgement Mode to Manual.



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