The Concept of Disarming and Rearming Actions
Actions prompt the delivery of email, SMS text, or voice call notifications to you based on triggering conditions. There are two ways a user can respond when a notification is delivered. These responses are Disarming and Rearming the Action. This article will outline the concepts behind Actions and responding to them.
General Action Escalation
The two main components of an Action are a Trigger event and an Action event. The trigger event initiates the escalation, and the Action event is the operation iMonnit takes in response to the trigger. Triggers can be initiated by a sensor reading, inactivity, schedule, and other means. In most cases, the trigger is a sensor reading.
Action events can be an email, SMS text, or voice call notification. Action events can also be System Actions to activate, deactivate, Disarm (Acknowledge), or Rearm (Full Reset) an Action. The Action event can also be a command to a Control Unit, Thermostat, or Local Alert. The focus of this article will be a standard notification Action.
Here is the order of escalation when you configure a Sensor Reading Action to send a notification:
- The reading will be received by iMonnit and initiate the escalation.
- This event will notify the user(s) configured as Recipients.
- When the notification is triggered, a small red dot over the “bell” icon is visible in iMonnit at the top left of the page.
- If you click the bell, you’ll see a list of notifications awaiting a response, as shown in the following image.
- The timer default is 60 minutes.
- If the triggering condition persists and a user does not disarm the Action, the notification will be sent every 60 minutes until it is disarmed or the triggering condition returns to normal.
- They can acknowledge the notification and stop the Action from sending repeat 60-minute Snooze notifications.
- Click the bell icon in the top left (shown in the image above), then click the smaller Disarm bell icon in the presented overlay menu.
- The sensor detects normal conditions, and the Action is reset so that it can be triggered again if the sensor reports a triggering condition.
- This might occur if you want to stop the notification from sending because of the triggering condition, but you want a notification sent again if the triggering condition persists on subsequent readings.
- If you Disarmed and subsequently Rearmed an Action, it would effectively reset the notification completely.
Action Color Coding
When viewing the Actions tab in iMonnit, you may see Actions highlighted in red or yellow.
- Yellow—Actions that are Disarmed and not Rearmed are tied to triggers that are still triggering. These Actions will not continue to send notifications on the configured Snooze time.
- Red—Actions that are not Disarmed or Rearmed and are tied to triggers that are still triggering. These Actions will continue to send notifications on the configured Snooze time. Note: The Action can be highlighted in red, indicating a Trigger sensor meets the triggering condition, even if the Action is disabled and not sending.
Also, if a sensor is selected as a trigger of an Action, and its reading meets the triggering condition on the Action’s Trigger, the small dot in the sensor’s graphic will show a small red dot.
Notifications Will Send for 24 Hours, Then Stop
If a notification is not Disarmed/Rearmed within 24 hours, it will stop sending. Monnit considers 24 hours of notification sending on Snooze enough time for a user to address the triggering condition. Therefore after 24 hours, the notification will no longer trigger. If a user Disarms/Rearms the Action at that point, it will trigger again. But if the Action is not Rearmed, it will no longer trigger.
Understand the Disarm, Rearm, and Snooze time so you can manage your Actions. If you have further inquiries, feel free to contact Monnit Support.