Actions – Determine Why You Didn’t Receive a Notification

If you didn’t get a sensor Notification or alert and are unsure why this article provides you with the resources to determine the reason. Consider the article a checklist to examine possible reasons why a Notification didn’t appear in iMonnit and why an alert wasn’t sent to your phone.

Network and User Configurations

  • Are Notifications or Alerts enabled for the Sensor Network?

Enabling and Disabling Alerts for an Entire Sensor Network

  • Are the User’s Notification Details configured to allow Notifications?

Editing a User’s Notification Details

  • Has the User opted out of Notifications?

If the User has opted out, the status in the Action History will show a message indicating this.
If yes, please contact support@monnit.com with the associated email address to request notifications be enabled.

Actions Configurations

  • Are Actions paused for the specific sensor or paused at the time of the trigger event?

Pausing Sensor Actions in iMonnit

  • Was the Action Active/Enabled at the time of the event?

Deactivating Action Alerts

  • Was the Action armed at the time of the triggering event?

Disarming and Rearming Actions

  • Is there a sensor assigned to the trigger setting configured for the Action?

Actions - Adding Devices to Trigger an Action in iMonnit Online
Confirm that the sensor you expected to report the reading and trigger a notification is configured to do it.

  • Is the trigger threshold configured for the correct value and scale?

Actions - Adjusting the Trigger Threshold

  • Is the trigger configured for the correct datum?

When configuring a trigger from a sensor that reports multiple datum types (such as a Humidity Sensor), Actions can be triggered by various threshold types (datums). If the correct datum is not selected, you will trigger the Action based on a different value than expected.

  • Have you correctly configured the trigger threshold for the Action type (Sensor Reading vs. Advanced Notification)?

Actions - Adjusting the Trigger Threshold
A Sensor Reading can trigger an Action, or the sensor’s Aware State can trigger it.

  • Have you configured a recipient?

Actions - Configuring a User as a Recipient of an Action in iMonnit Online

  • Is there a configured delay?

Notification (alert) Delay Function
If so, confirm the triggering condition persisted for the delayed time.

  • Is there a schedule configured for the Action?

If an Action Continues to Send Notifications Outside of a Configured Schedule

If using the Before and After schedule, be sure it is correctly configured.

Understanding “Before and After” in Action and Sensor Schedules

  • Are there System Actions configured which affected the notification behavior?

Actions - Understanding System Actions

Event-specific considerations

  • Do you see the Alert Sent column show True for the specific reading if you export the sensor data?

See this article for Humidity sensors with firmware prior to 17.x.x.x.

  • For Sensor Reading Actions, has the sensor been triggering for more than 24 hours?

  • For Aware State (Advanced) Actions, has the sensor been in its Aware State for more than 48 hours?



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