If you didn’t get a sensor Notification or alert and are unsure why this article provides you with the resources to determine the reason. Consider the article a checklist to examine possible reasons why a Notification didn’t appear in iMonnit and why an alert wasn’t sent to your phone.
Network and User Configurations
- Are Notifications or Alerts enabled for the Sensor Network?
Enabling and Disabling Alerts for an Entire Sensor Network
- Are the User’s Notification Details configured to allow Notifications?
Editing a User’s Notification Details
- Has the User opted out of Notifications?
If the User has opted out, the status in the Action History will show a message indicating this.
If yes, please contact support@monnit.com with the associated email address to request notifications be enabled.
Actions Configurations
- Are Actions paused for the specific sensor or paused at the time of the trigger event?
Pausing Sensor Actions in iMonnit
- Was the Action Active/Enabled at the time of the event?
- Was the Action armed at the time of the triggering event?
Disarming and Rearming Actions
- Is there a sensor assigned to the trigger setting configured for the Action?
Actions - Adding Devices to Trigger an Action in iMonnit Online
Confirm that the sensor you expected to report the reading and trigger a notification is configured to do it.
- Is the trigger threshold configured for the correct value and scale?
Actions - Adjusting the Trigger Threshold
- Is the trigger configured for the correct datum?
When configuring a trigger from a sensor that reports multiple datum types (such as a Humidity Sensor), Actions can be triggered by various threshold types (datums). If the correct datum is not selected, you will trigger the Action based on a different value than expected.
- Have you correctly configured the trigger threshold for the Action type (Sensor Reading vs. Advanced Notification)?
Actions - Adjusting the Trigger Threshold
A Sensor Reading can trigger an Action, or the sensor’s Aware State can trigger it.
- Have you configured a recipient?
Actions - Configuring a User as a Recipient of an Action in iMonnit Online
- Is there a configured delay?
Notification (alert) Delay Function
If so, confirm the triggering condition persisted for the delayed time.
- Is there a schedule configured for the Action?
If an Action Continues to Send Notifications Outside of a Configured Schedule
If using the Before and After schedule, be sure it is correctly configured.
Understanding “Before and After” in Action and Sensor Schedules
- Are there System Actions configured which affected the notification behavior?
Actions - Understanding System Actions
Event-specific considerations
- Do you see the Alert Sent column show True for the specific reading if you export the sensor data?
See this article for Humidity sensors with firmware prior to 17.x.x.x.
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For Sensor Reading Actions, has the sensor been triggering for more than 24 hours?
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For Aware State (Advanced) Actions, has the sensor been in its Aware State for more than 48 hours?