iMonnit Notification Escalation

Keywords: notifications, alerts, customization, imonnit,


Summary:

This article will explain the process for customizing and acknowledging alerts in your iMonnit account.



Notifications have been improved to give you control over how your recipients are notified. Create notification plans to control when and how to alert each of your recipients. For example: 

• iMonnit can send alerts immediately to an onsite recipient as soon as an issue arises.
• If the onsite personnel does not acknowledge the alert, iMonnit can then notify the manager with an email or text alert.  
• If the notification to the manager is not acknowledged promptly, iMonnit will then send alerts to multiple recipients conforming to the configurations in your iMonnit account.

Notifying Users

The Event Trigger Configuration stage immediately follows the creation of an even notification. iMonnit Premium users have the option of having multiple users on an account.  You can choose which users should be notified about the alert, even setting a delay if you don't want them notified immediately over email, SMS text messaging, or voicemail.

Creating an Event

  • Select Sensor Reading from the drop-down menu.

  • A second drop down menu will appear. From here, you'll be able to see a list of the different type of sensors registered to your account. Choose Temperature in the drop-down menu. 

  • Next, you'll be asked to input the trigger settings. You have the option of setting this trigger for greater than or less than a temperature reading.

  • Press the "Save" button.

If you don't have a temperature sensor, the option in this example won't be available. select any variable output sensor and follow along. 

Variable output sensors can have multiple events triggers created.

Example: A temperature sensor used in a freezer. You may want to be notified if the temperature goes below 0° or above 30° Fahrenheit. You would create two events.

  • Event 1-Trigger Set for temperatures LESS THAN 0° F.

  • Event 2-Trigger set for temperatures GREATER THAN 30° F.

 
Completing Event Trigger Configuration

The Event Information page has a series of tabs across the top.

  1. History: A table of all past alert notifications for this specific event.

  2. Schedule: Here you can schedule the event only to be active at certain times or certain days.

  3. Trigger: This is where you can review your trigger settings.

  4. Actions: Where you set the action you want to happen when an alert state is triggered.

Selecting Event Trigger Sensors
  • Choose the Trigger tab. 

  • The Trigger Sensors section sits below Trigger Conditions. If you have multiple sensors for the same type (Example: five Temperature sensors), this is where they will be listed. There should be at least one sensor in this section. 

  • By default, the sensor(s) will not be assigned to the event conditions you've just set. To assign a sensor, find the device(s) you want to designate for this event and select. Selected sensor boxes will turn green when activated. Choose the sensor box again to unassign the sensor from the event. 

  • Continue toggling the sensor(s) corresponding this new event until you are satisfied with your selection. These can be adjusted later by returning to this page. 

  • Press the "Save" button. 

Configure Event Action: Send Notification

To link a notification action to the trigger you have created:

  • Select the Actions tab.

  • Click the Add Action button under the Event Information header and available action types are presented in a select list.

    • Notification Action: Specify account users to be receive notification when this event triggers.

    • System Action: Assign actions for the system to process when this event triggers.

  • Choose Notification Action from the select list


  1. Configure the Subject for the notification

  2. Customize the Message body for the notification

  3. Save button commits any changes to message content fields.

  4. Recipient list identifies who will receive the notification

    • Click the icon next to a user to configure how they will be notified.

    • Choose if you want notifiation sent immediatly when triggered or if you want a delay before it is sent and press Set.

    • A green icon indicates the users that will receive the notification.

    • A gray icon indicates the users that will not receive the notification.

    • If a delay has been selected, the delay time will display beside the icon.

 
Configure Event Action: System Action
To link a system action to the trigger we've created:
  • Select System Action from the select list under the Event Information header.

  • Scroll down to the System Action section.

  • The Action to be Done select list has the following options.

    • Acknowledge: Automatically acknowledge an event. When an event is triggered, actions will continue processing until the event is acknowledged or the temperature returns to a value that no longer triggers the event.

    • Full Reset: Reset your trigger so it is armed for the next reading. 

    • Activate: Enable an event trigger.

    • Deactivate: Disable an event trigger.

  • Select the Add button.



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