Rules - Acknowledgement Mode Feature

To stop receiving alerts in iMonnit after a configured Condition returns to normal, follow the steps below. 

If you have set up a Rule to be triggered and need the alerts to stop after the Condition is no longer triggered, enable the Auto Acknowledge feature in the Rule configuration. 

This feature can be enabled by toggling the Acknowledgement Mode setting to Auto.

Configuring Auto Acknowledge

To toggle the Auto Acknowledge feature, access the Advanced Settings of your Action:

• Log into iMonnit Online.
• Select Rules in the main navigation menu.
• Select a configured Rule.
• Select the Edit tab of the Rule.
• You can toggle Acknowledgement Mode to Auto or Manual.

What Auto Acknowledge does

After setting the Acknowledgement Mode to Auto, you will no longer receive alerts once the triggering condition returns to normal. 

For example, suppose you have an Open/Closed sensor configured to trigger a Rule when it reports an Open reading. In that case, the alert will trigger once the Open reading is displayed in the iMonnit Online Portal. 

You will continue to receive repeat alerts on the Snooze timer (default is 60 minutes) as long as the triggering conditions remain (in this case, as long as the sensor continues to report Open). 

But once the sensor reports a Closed reading, the Rule will be Disarmed and Rearmed so it is ready to trigger the next time it sees a triggering condition.

Setting Acknowledgement Mode to Manual

In some scenarios, you may require all alerts to be manually acknowledged. In other words, you may need the triggering condition to be acknowledged even if the condition returns to normal. 

Suppose you require an individual to acknowledge that a triggering condition occurred to stop the repeat alerting on the Snooze timer. In that case, you should set the Acknowledgement Mode to Manual.