Forgot Username or Password

If you can’t log into the sensor management and monitoring portal because you forgot your Username or Password, follow the steps below to fix the issue.

Note The portal is a different website with different login credentials than sales website. If you are having trouble logging into the sales website, please view the article for that issue.

If you have difficulty logging into, it may be due to an incorrect Username or Password, or your user account may be locked. If you have trouble getting access to, this article may help you resolve your issue.

Summary of Steps

  • Retrieve your Username and reset your Password.
  • Unlock your user account.
  • Confirm your account has an active iMonnit Premiere subscription.

Retrieve your Username and reset your Password

An Username may be an email address, and it may consist of only text or with special characters. A common issue is attempting to log in with an incorrect Username. Therefore, you may need to retrieve your Username. To do so, visit the login page and follow the steps below.

  1. Click the Forgot? link. Login - Forgot

  2. Enter the email address added to the Notification settings for the user and click the Send Email button.
    Send Forgot Email

Note: If the email address has been added to more than one user’s Notification settings, the password reset will execute for the most recently created user. If you suspect that there is more than one user associated with the email address, you will need to contact to get access to the account.

  1. Retrieve the Credential Recovery Authorization Key delivered to the email address.
    Retrieve Recovery Key

  2. Enter the key into the Password Recovery field and click the Set Password button.
    Forgot? - Credential Recovery

  3. Next, you will see a page that displays your username and allows a password change. Be sure to take note of the Username, as it may not be the same as your email address. Enter a new password, confirm the Password, and click the Update Password button.
    Recovery - Username and Reset Password

  4. Log in with your Username and new Password.

If your User account is locked

A User that attempts to log in with the incorrect password too many times may be locked.

  • A User is locked for 5 minutes after 7 failed attempts
  • Then the User is locked out for 65 minutes after an additional 10 failed attempts.
  • The lockout will apply to the public IP address. Once the timer has elapsed, the User may be able to log in with the correct password.

The User may also need to reset the password if they cannot log in. If your User has been locked, the lockout time has elapsed, and resetting your password does not unlock the User, please reach out to with the Username and/or email to have the User unlocked.

If you see the error, “This user is inactive. Multiple users only available with premium subscription.”

A feature of the paid iMonnit Premiere subscription is the ability to have more than one user. The free iMonnit Basic subscription allows for only a single user. Therefore if you have an account with an iMonnit Premiere subscription that expired, all users except the Primary Contact on the account will be made inactive. To activate the additional users, you will need to renew an iMonnit Premiere subscription. This can be done by the user that is the Primary Contact on the account. You can view the following article for information on completing the renewal, Premiere Subscription Expiration Renewal

iMonnit Login - User is inactive

If you have Opted Out of emails

If you have previously Opted Out of emails (click the Unsubscribe link in an email delivered from Monnit), you will not receive the Password reset email. You will need to Opt In so you can receive emails from Monnit. If you can’t access your account to Opt In under the User Notification settings (see Editing a User’s Notification Details ), you will need to contact Monnit to Opt In by calling our office or emailing


Using the steps in this article, you should be able to resolve most issues encountered when logging into Feel free to contact with further inquiries.

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