If you see, “This installation is expired, contact support to update subscription.” in iMonnit Enterprise version 220.127.116.11 or earlier
iMonnit Enterprise offers both Annual and Perpetual licenses. In the case of the Annual license, the key expires 1 year from the date it was used to activate the software. When this occurs, you will see a banner across the top of the installation which reads, “This installation is expired, contact support to update subscription.” In order to address this, a new annual key must be applied to the Enterprise installation.
In addition to the banner indicating the trial has expired, you may also find that the gateways on your account no longer communicate. This is a result of the Enterprise Wireless Gateway Server service being stopped from the key expiration. In order to get the Enterprise Wireless Gateway Server running, the software must be reactivated.
Enterprise 10 sensor Trial
The 10 sensor Enterprise license cannot be renewed. If you see the message after using an Enterprise Trial key for 60 days, you must purchase a full license .
Purchasing a renewal key
You can visit the product page for the Enterprise Annual License and purchase a key on our site. Once you have a replacement key, you can follow the steps below to enter the new key.
- Launch the Enterprise Wireless Configuration Utility
- Select the Update Key button
- Enter the Activation Key
- Click Activate
This should renew your Enterprise Activation Key for another year.
If you see this message with a 250 sensor perpetual license
If you are running a legacy version of Enterprise (version 18.104.22.168 and earlier), you may see this message even if you have applied a perpetual 250 sensor license. If this is the case, you can upgrade your Enterprise installation to the most recent version of iMonnit Enterprise at no cost.
To do this, please send your Enterprise 250 key to firstname.lastname@example.org. Monnit Support will renew the key so it can be used in your upgrade. Proceed to upgrade iMonnit Enterprise as per the steps in this article.
If the issue persists, please contact email@example.com for additional support.