Monnit maintains one year of data messages and three months of gateway messages available as “live” data. In addition, we also archive older device generated data that can be retrieved offline. To obtain an estimate for the cost of offline data retrieval, contact support with parameters of data to be retrieved.
Data retention for other generated data is as follows:
User generated information (such as account information, user information, notification configurations, device configurations, and similar data) is stored in our database until it is manually removed or modified by user.
To protect the privacy of users, the following options are available through the user detail pages:
Any breach of personal information will be reported to effected parties within 72 hours of the discovery of the breach.
Monnit maintains regular backups of portal databases to enable recovery of service in the event of data corruption, system failure, or natural disaster. The files are encrypted and stored offsite at a geographically distinct data center.
The data backup standard processes occur as outlined:
Other backups may also be taken at different time to ensure system stability and integrity. This may include but is not limited to before or after scheduled maintenance windows, before or after emergency maintenance and before or after routine code migration.
Effective Date: Nov 4, 2020
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